Billing & plans

Billing covers every store in your organization. Open Settings → Organization → Billing to see your plan, your status, and the actions available to you. This page explains each status and what you can do.

Your plan and status

The Billing card shows your plan name, price, and billing cycle (Monthly or Quarterly). A badge next to the plan shows your current status:

• Active: your subscription is running. You also see your Next Billing Date and the Current Period dates.
• Free trial: you are in a trial. The card shows how many days are left and the date of your first charge.
• On Hold: a payment did not go through. Click Pay now to pay and keep your subscription running.
• Cancelled or Expired: your subscription is no longer renewing. Pick a plan to start a new one.
• Failed: a payment did not go through.
• Pending: the subscription is still being set up.

The billing cycle is managed by support. To change it, contact us.

Billing details

Your billing details are the legal name, address, contact email, and optional tax ID that print on every invoice we send you. The Billing details row on the Billing card shows what is saved. Click Edit (or Add) to change it. Any member of your team can fill them in.

Before you pay, whether you subscribe, click Pay now, or click Pay and resume on the paused screen, Zappush shows your billing details so you can check them first. Click Save and continue to go on to payment.

Changing your details affects the next invoice. Invoices that were already sent keep the details they were issued with. To correct an earlier invoice, contact support.

If your plan is billed through Shopify, there is no billing details step: Shopify bills you and keeps your invoices in the Shopify admin.

Invoices

Every time your plan is charged, Zappush creates a PDF invoice for you. Invoice emails are off by default; ask support to turn them on and each invoice is emailed to your billing contact and to the owners of your organization, with the PDF attached. You can reply to that email to reach support, and support can resend any invoice on request.

Owners and admins also see Past invoices under the Billing card. Each row shows the invoice number, date, amount, and status (Paid, Unpaid, or Void). Click Download to save the PDF. Members do not see this list.

You can download your invoices even if your account is paused.

Free trial

While you are on a free trial, the card shows the number of days left and a note: First charge on the date the trial ends. You are charged when the trial ends, and the badge then shows Active. To cancel during a trial, contact support.

Update your payment method

While your subscription is Active, click Update Payment Method. Zappush opens the secure Razorpay portal where you can update your card or payment details.

If your account is paused

If a payment stays unpaid after your trial, your account can be paused. While it is paused, you see a Your account is paused screen instead of the dashboard, and events are not sent to your ad platforms. Tracking keeps recording on your store, so you do not lose data.

Click Pay and resume on that screen. Everything turns back on within about a minute of payment. If you have questions, click Contact support.

If your account is billed directly by the Zappush team, the screen shows Contact support instead of a payment button. Get in touch and we will resume your account.

Cancel your subscription

To cancel, contact support. Cancellation takes effect at the end of your current billing period, not immediately, and the card then shows the scheduled cancellation date. To reverse a scheduled cancellation, contact support.

Resubscribe

If your subscription is Cancelled or Expired, the card shows Your subscription has ended and a plan picker. Pick a plan and click Resubscribe to start a new subscription.

When a screen is not included

If you open a screen your plan does not cover, Zappush shows what the feature does and how to switch it on rather than an error. There are two versions:

• "Your workspace is not on a plan yet": no plan is set up for this store. Pick a plan, or contact us if your account is billed directly.
• "[Feature name] is not on your plan yet": you are on a plan and this particular feature sits on a different one. Contact your account team to switch it on.

Every plan includes analytics, orders and products, connections, and compliant pages and routes. If you are on a plan and one of those still says it is not included, contact support: that is a fault on our side, not a plan boundary.

Managed billing

Some accounts are billed directly by the Zappush team. If yours is, the card shows a Managed badge and a note that your billing is handled by us. There are no self-service payment or cancel buttons in this mode. Contact us for any plan changes.