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Refund and Cancellation Policy

Effective 9 August 2026 · Last updated 9 August 2026

This policy explains how to cancel a Zappush subscription, what happens when you do, when a refund is available, and how to request one. It covers subscriptions to the Zappush platform and custom implementation work carried out by Zappush LLP (“Zappush”, “we”, “our”, “us”).

It does not take away any right you have under the consumer law that applies where you live. Where that law gives you more than this policy does, that law wins.

Cancelling a subscription

You can cancel at any time, in whichever of these is easiest:

  • From billing settings in your Zappush dashboard.
  • By uninstalling the app from your store admin, if you installed Zappush from the Shopify App Store. Uninstalling cancels the subscription.
  • By emailing [email protected] from an address on your account.

When you cancel:

  • Your subscription stays active until the end of the period you have already paid for.
  • You are not charged again.
  • We do not refund the unused part of the current period.

What happens to your data afterwards is set out in our Data Retention Policy. In short, we hold it for 30 days so you can take an export or change your mind, then delete it, and we will delete it sooner if you ask.

Free trials

Where a plan includes a free trial, you are not charged during it, and you can cancel at any point before it ends at no cost. If you do not cancel, the subscription begins when the trial ends and the first payment is taken then.

When we will refund you

We refund in these situations:

  • We charged you in error, for example a duplicate payment or the wrong amount.
  • We charged you after you had cancelled and before the renewal date.
  • A fault on our side stopped you using the service and we could not put it right in a reasonable time.

Tell us within 30 days of the charge and we will sort it out.

Outside those situations we will still look at a request on its merits. If something has gone wrong, write to us and explain it. We would rather deal with it directly than have you feel stuck.

What we do not refund

  • The unused part of a billing period after you cancel.
  • Periods where the service was available and your account was active, whether or not you used it.
  • Third-party costs bought on your behalf as part of an implementation project, such as domain registration, cloud infrastructure, or tool licences.
  • Fees a Statement of Work explicitly marks as non-refundable.

Implementation services

Custom implementation work is scoped, quoted, and paid under a Statement of Work, and that document governs refunds for the engagement. As a general rule:

  • If you cancel before work has started, any advance is refunded, less any setup fee the Statement of Work marks as non-refundable.
  • Once work has started it is not refundable, because it is built specifically for you and cannot be resold. Projects are run in milestones you review and approve as they go, so problems surface early rather than at the end.
  • If either side ends an engagement part-way, you pay for the work completed to that point, anything you have paid above that is refunded, and the finished deliverables are handed over to you.

How to request a refund

Email [email protected] with:

  • The email address on your account.
  • What you were charged for.
  • The date and the amount.
  • Why you are asking.
  • Anything that helps, such as a screenshot or an error message.

We will reply within 5 business days.

How refunds are paid

  • Approved refunds go back to the original payment method. If your billing runs through Shopify, the refund is processed through Shopify.
  • Refunds are made in the currency of the original payment. Where an exchange rate has moved between the payment and the refund, the difference is not something we control or can reimburse.
  • Once approved, expect the money back within 5 to 7 business days, though your bank or card issuer may take longer to show it.
  • You will get an email confirmation when the refund is sent.

Before you raise a chargeback

Please talk to us first. Almost everything is faster to fix directly, and a chargeback raised without contacting us may lead to your account being suspended while it is resolved. Write to [email protected] and we will deal with it properly.

Changes to this policy

We may update this policy. When we do, we update the date at the top of this page. A change never applies retroactively to a charge already taken.

Contact

Questions about this policy, or to make a request:

Zappush LLP Desk No. WSA43, First Floor, B128, B Block, Sector 2, Noida Uttar Pradesh 201301, India Email: [email protected]